FAQ: Frequently Asked Questions
Q: What is included in Vaughen's National Average Rewind Prices?
The scope of work included in a rewind for each type of motor is listed below. You can also find this information by selecting "Click here to view Vaughen's Rewind & Recondition Scope of Work" on the motor pricing screen. Naturally, you will need to add additional prices for those items not included. Rewind prices include all labor, material, overhead, and profit. Please note all scrap material including copper wire, becomes the property of the electric motor service center.
AC Motors (3-Phase and Single-Phase) Stator Rewind Prices Include:
DC Armature Rewind Prices for Standard Shunt Wound and Permanent Magnet DC Motors Include:
Our prices are for "complete apparatus received", deduct 15% for "armature only received". Turn and Undercut Commutator and Dynamic Balancing are not included in our rewind prices.
DC Motors Field and Interpole Rewind Prices Include:
Our prices are for rewinding shunt-wound main-fields only, if compound wound fields or series wound fields are rewound, 15% should be added to our rewind prices. Permanent magnet fields are not covered by this pricing. Vaughen's does not provide pricing for exciter fields on generators.
Rewind Prices for DC Armature plus Fields and Interpoles:
These prices include both scopes of work listed above for rewinding the armature and fields and interpoles.
Q: What is included in Vaughen's Recondition Prices?
All of the services included in our recondition pricing are listed below. Naturally, you will need to add additional prices for those items that are not included. Recondition prices for AC Three-Phase, AC Single-Phase and DC motors include all labor, material, overhead, and profit for the following scope of work:
Q: What is included in Dismantle-and-Reassemble-Only Prices?
For dismantle-and-reassemble-only the following tasks are included in our prices for this service. Again, you will need to add additional prices for those items that are not included. Dismantle and reassemble prices for AC Three-Phase, AC Single-Phase and DC motors include all labor, material, overhead, and profit for the following scope of work:
Q: What is NOT included in Vaughen's National Average Prices?
Vaughen's prices for rewinds, reconditions, and dismantle-and-reassemble-only work do not include the following items:
Q: What is included in New Motor Prices?
New motor prices are provided to help you make "repair versus replace" decisions. We display a "list" price and an average "user" selling price. The list price is the industry-standard list price used by many manufacturers over the years for NEMA motors manufactured in the USA. The user price is the average price the shop would charge a customer for a new motor.
The new motor prices shown are averages and do not represent all manufacturers' prices, or prices for motors manufactured abroad and imported into the USA. However, they should provide reasonable estimating figures in most cases. Consult a manufacturer if you require a more accurate price.
Q: How do I create a motor repair quote?
Simply follow these steps:
Q: How can I price a Generator repair?
To look up generator pricing you need to convert the KW to HP. For AC Generators multiply the KW by 1.33 to determine the equivalent HP. For DC Generators multiply the KW by 1.25 to determine the equivalent HP. Once you have determined the HP, select the closest HP rating from the drop down box, and then select Generator as the Motor Type. Continue to create your quote using your normal procedures.
Q: Why doesn't a price for 2 new ball bearings - furnish & install display if the motor type is vertical?
The price is blank because of the additional charge required for high thrust bearings used in Vertical Motors. You can fill in the appropriate price or you may want to use the Vaughen's workcode - 2100 High thrust bearings - furnish & install.
Q: Why isn't a price displaying for a recondition of my large AC random-wound motor?
Most AC random-wound motor reconditions are based on frame size so we display workcode 1100 Recondition - NEMA frame motor. However, for large frames the recondition price is based on a percentage of the rewind price. If a recondition price does not automatically display you can add workcode 1110 - Recondition by simply selecting Add Additional Vaughen's Workcodes on the pricing screen. This workcode displays a recondition price based on 30% of the rewind price.
Q: What if the RPM of the motor I am repairing does not appear in the drop down box?
Select the RPM that is closest to the motor's actual RPM.
Q: What if my motor type differs from possible selections?
Select the description that is closest to the motor's actual specification.
Q: How do I price a 2-speed motor?
From the motor type drop down box select the correct 2 speed description. Example: 2 Spd 2 Wdg Constant HP. For the RPM select the highest RPM, not the lower RPM. The price that displays takes into account both speeds, and the number of windings.
Q: What is Price Type?
This is Vaughen's method of classifying different pricing levels.
Q: When the Vaughen's National Average and Shop's price diplay a price of zero does that mean the item is no charge?
A zero price doesn't indicate the task is to be at no charge. Unfortunately, we do not have National Average Pricing for every repair task. To make creating a quote easier for motor shops we do provide some workcodes without prices. If a workcode displays a price of zero the motor repair shop should fill in their shop's price.
Q: If I key in my own frame size, why don't prices show up for many repair tasks?
Vaughen's repair tasks are displayed by frame size. If you enter a frame size that is not in Vaughen's database, a price will not be found. However, when you enter a frame that is not in Vaughen's database a screen will display giving you the option to display pricing for a similar frame while still printing the actual frame on the quote. For more information see the question Extras prices are not displaying - how do I get Extras prices to display?
Q: Where do I change the Region, State/Province, and City that display on the screen I use to select the workcodes I will be using?
Click the My Vaughens tab. Then select Country and City Defaults, select edit and use the drop down boxes to change your defaults. Then select Update Country and City Information.
Q: What if I want to use a workcode that is not listed?
First select the Add Additional Vaughen's Workcodes button and see if the workcode you would like to add is listed in the Select Workcode box. To select a workcode from Vaughen's list of workcodes simply click on the workcode and then select the Add to Quote button. If you would like to add more than one workcode hold down the Control key while selecting your workcodes. If the workcode you would like to add is not in the Select Workcode box select the Cancel button and select the Add Your Own Workcode button on the pricing screen. A blank row will be added to the bottom of your quote. Type in your workcode information. Be sure to select Recalc after you have added any additional workcodes.
Q: Why are there three workcodes for Reconditioning?
The workcode that is titled "Recondition - NEMA frame motor" displays a national average price by frame that we survey for each year. The workcode that is titled "Recondition - ODP NEMA frame motor" displays a national average price by frame that we survey for each year and can be used if the market will not bear the "Recondition - NEMA frame motor" price. The workcode that is titled "Recondition" is based on a percentage of the rewind price.
Q: How do I get the final selling price to be the labor and material price I have worked up?
After you have updated and reviewed the information in the Labor and Material Price Calculator section, select Recalc. Then go to the Final Selling Price section and select Use L&M Price.
Q: Where can I find my saved Quotes?
You can access your saved quotes by clicking on the Saved Quotes tab or by selecting the Find Quotes button on the Motor Pricing tab class selection screen.
Q: How do I enter my customers so they display in the drop down box?
Select the Customers tab, and then after entering all of the information for the customer select the Add Customer button.
Q: How do I make changes to the information displayed for a customer?
Select the Customers tab and then select the Customer you wish to update from the drop down box. After you have entered all of your changes select the Update Customer button.
Q: How do I delete a customer?
Select the Customers tab and then select the Customer you wish to delete from the drop down box. Select the Delete Customer button.
Q: How can I customize my shop's pricing?
Click My Vaughens, Pricing and Rates Defaults, and Edit. This screen allows you to modify your shop's multipliers, markup percentages, billing rates, and cost rates. After you have made your changes select Update Subscriber Pricing Information.
Q: Can I save quotes on my computer instead of Vaughen's server?
You can save quotes on your computer as a PDF file. Select the Print Quote button and then select the Print/Save Quote as PDF button. Once the PDF displays on your screen select the Adobe Save button and specify where you wish to save the quote on your computer, then select the Save button.
Q: Where is the new Shop Labor Hour Report?
When you are on the "quote" screen (https://www.vaughens.com/pricing/listselected.cfm) select the Print Shop Labor Hour Report button. Select how the Shop Labor Hour Report should be formatted then select either the Print Preview/Print Report button or Print/Save Report as PDF button.
Q: Can I remove the line "http://www.vaughens.com/pricing/printquote.cfm" from the bottom of the quote?
You may choose to not have this print on your quote. Select Print Quote, then go to File, Page Setup. In the footer section remove the &u. Please note this change will affect any page you print from the Internet.
Q: How can I fax a quote to a customer?
If your operating system is Windows 7 use Windows Fax and Scan to fax your quote.  If your operating system is Windows XP you can use WinFax Pro software to easily fax a quote.
Q: I would like to see the National Averages for Canada, how can I do that?
If you would like to see the Local Pricing data for Canada, simply select the Local Pricing tab. From the drop down box select a Canadian City, and then select the Display Local Prices button. If you would like to see the Canadian National Averages on the Motor Pricing tab, select the My Vaughens tab, then select the Country and City Defaults tab. Select the edit button and then update your city information to a Canadian City. After you have made your changes select the Update Country and City Defaults button then the Go Back button. The prices on the motor pricing screens will now be in Canadian dollars.
Q: Why are the prices for metric motors from the Metric Pricing tab in US dollars?
We display the metric prices in USA dollars so no matter where you are located you can easily adjust the prices for your Country.  To update the shop's price to display at your shop's percentage of the USA National Average simply use the My Vaughens tab and select the Pricing and Rates Defaults tab.  Next select the edit button and enter your shop's percentage of the USA National Average.  Note, the prices for metric motors (AC 3PH 50 Hertz 400 Volts Random Wound motors) uses the same multiplier as AC 3PH Thru 600V Random Wound motors.  For example if you would like your shop's price to display at 140% of the USA National Average select the Edit button and enter 1.4 for AC 3PH Thru 600V Random Wound.  Be sure to select the Update Subscriber Pricing Information button.
Q: Why did the billing rates that I entered in My Vaughens change?
If you change your Country default the billing rates change to the National Average for the selected country.
Q: How do I use the New Motor Price Calculator?
The new motor price calculator can now alert you any time your repair price goes over a specified percentage of a new motor. To use this option simply click the check box to be alerted when your repair price goes over your % of the new motor user price. Then enter your percentage in the appropriate box. Click on the “Save Percentage and Check Box as Default” button to save the changes as your defaults.
Q: Can I find the Canadian National Average Prices displayed on Vaughens.com in my Price Guide Book?
Yes, you can use your Price Guide Book to look up Canadian National Averages. The prices in Vaughen's Price Guide Book are in U.S. dollars, so you will need to use a multiplier with the USA National Average. To display the multiplier used to calculate Canadian National Averages for each motor type see the note on the bottom of the Condensed Price Lists under the Quick Motor Prices tab.
Q: Extras prices are not displaying - how do I get Extras prices to display?
If the frame of the motor you are repairing is not in our database extras prices will not display. However, you can use our new "similar frame" feature to display extras prices. The following message will be displayed if extras prices are not available for the frame entered.
No extras prices were found for the frame entered above. If you want extras prices and hours to display, select a similar frame in the box below or press 'Next Step' to continue without any extras. The similar frame will NOT be displayed on the quote.
Simply follow the directions on the screen and extras prices and hours will be displayed on the following screens.Pump Pricing Questions
Q: What if I don't want to use Vaughen's National Average Repair Prices to price the motor portion of the repair?To price the motor portion of the pump repair using labor and material prices do not make any selections on the Motor Repair National Average Price Screen. Simply select the Next Step button.
Q: If I am using Vaughen's National Average Motor Repair Prices should I select workcode 5051 Rewind submersible pump motor stator on the Labor Pricing for Pump Repairs screen?
If you are using Vaughen's National Average Price you do not select workcode 5051 Rewind submersible pump motor stator on the labor screen. This would also apply to workcode 5052 Recondition submersible pump motor stator, and 5054 Replace bearings if National Average pricing is used.
Q: On the Quote Screen under the heading Motor Repair Description why is the repair cost $0?
If you have selected to use Vaughen's National Average Motor Repair Price you have to fill in your shop's cost. This also applies to recondition and bearings.
Q: Where can I find the new Condensed Price Lists for pump repairs?
From the Pump Pricing tab select View Vaughen's Condensed Pump Price Guides That You can Customize and Printout then click the Next Step button.  Select the pump type from the list then click the Next Step button. Select the Print Condensed Price Guide button to print the price list.
To customize the price list for your shop enter your shop's percentage of the National Average for the Rewind or Recondition price and select Recalc. Enter your shop's billing rate to price the labor for pump repairs and select Recalc. For Submersible and Close Coupled pumps enter your shop's percentage of the National Average for the Basic Rebuild Kit price and select Recalc. Select the Print Condensed Price Guide button to print your shop's customized price list.
Q: Where can I find the new Pump Repair Pricing Checklists?
From the Pump Pricing tab select View Vaughen's Pump Repair Pricing Checklists then click the Next Step button.  Select the pump type from the list. The Checklist PDF file will display. Use the Adobe print button to print the Checklist.
Q: Why are the labor hour standards for workcode 4216 (Machine New Wear Rings) different if I use the button View Vaughen's Machine Parts Pricing?
The labor hours that automatically appear on the pump pricing screen are typical hours.  The hours that appear when you use the View Vaughen's Machined Parts Pricing are specific to the type of material used.
Q: How do I use the New Pump Price Calculator?
The new pump price calculator can now alert you any time your repair price goes over a specified percentage of the replacement cost. To use this option simply click the check box to be alerted when your repair price goes over your % of the replacement cost. Then enter your percentage in the appropriate box. Click on the “Save Percentage and Check Box as Default” button to save the changes as your defaults.iPad and Android Tablet Questions
Q: Can I use my iPad to access Vaughens.com?
Yes, we have optimized Vaughens.com for use on an iPad. Simply log on to Vaughens.com from your iPad using the Log In tab. Testing on Vaughens.com was done on an iPad running Apple iOS 7.0 and 7.1.
Q: Can I use my Android tablet to access Vaughens.com?
Yes, we have tested Vaughens.com on an Android tablet and it worked well. We did find that printing from some tablets requires a couple of steps. To print from Vaughens.com we recommend following the same procedures you use to print from other applications on your tablet. Testing of Vaughens.com was done on an Android tablet running Android 4.1.2 Jelly Bean.Login/Logout Questions
Q: If I leave the site temporarily, why can't I immediately log back in?
Vaughens.com does not automatically log you out when you leave the site. If you forget to logout before leaving, you must wait a maximum of 20 minutes before logging in again if you are not using the same computer. So be sure and logout every time you leave.
Q: Can I logout from any screen on the site?
Yes. Simply click the Logout tab or scroll to the bottom of the screen and select Logout.
Q: How do I have Internet Explorer remember my password?
With Internet Explorer open select - Tools, Internet Options, Content, AutoComplete. Then click on the box in front of user names & passwords on forms.
Q: I can not login to vaughens.com?
Your browser must be able to accept cookies from Vaughens.com. With Internet Explorer open select - Tools, Internet Options, Privacy. Select the appropriate option to accept cookies from Vaughens.com then click on apply.Email Address Questions
Q: What if my e-mail address changes?
Go to My Vaughens, click Subscriber Profile, then click Edit. After typing your new e-mail address, click Update Subscriber Information.EASA Questions
Q: What is EASA and how do I contact them?
EASA stands for Electrical Apparatus Service Association. EASA helps members enhance their performance and achieve greater levels of success through education, information and networking opportunities. EASA can be contacted at: 1331 Baur Blvd., St. Louis, MO 63132-1986, Phone: 314-993-2220, Fax: 314-993-1269, E-mail: firstname.lastname@example.org, Web Site: www.easa.com.WinPDQ Questions
Q: Where is the most current WinPDQ Readme file?
Click here to view the current WinPDQ Readme File
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