FAQ: Frequently Asked Questions
Q: What is included in Vaughen's National Average Rewind Prices?
The scope of work included in a rewind for each type of motor is listed below. You can also find this information by selecting "Click here to view Vaughen's Rewind & Recondition Scope of Work" on the motor pricing screen. Naturally, you will need to add additional prices for those items not included. Rewind prices include all labor, material, overhead, and profit. Please note all scrap material including copper wire, becomes the property of the electric motor service center.
AC Motors (3-Phase and Single-Phase) Stator Rewind Prices Include:
DC Armature Rewind Prices for Standard Shunt Wound DC Motors Include:
Our prices are for "complete apparatus received", deduct 15% for "armature only received". Turn and Undercut Commutator and Dynamic Balancing are not included in our rewind prices.
DC Motors Field and Interpole Rewind Prices Include:
Our prices are for rewinding shunt-wound main-fields only, if compound wound fields or series wound fields are rewound, 15% should be added to our armature rewind prices. Permanent magnet fields are not covered by this pricing.
Rewind Prices for DC Armature plus Fields and Interpoles:
These prices include both scopes of work listed above for rewinding the armature and fields and interpoles.
Q: What is included in Vaughen's Recondition Prices?
All of the services included in our recondition pricing are listed below. Naturally, you will need to add additional prices for those items that are not included. Recondition prices for AC Three-Phase, AC Single-Phase and DC motors include all labor, material, overhead, and profit for the following scope of work:
Q: What is included in Dismantle-and-Reassemble-Only Prices?
For dismantle-and-reassemble-only the following tasks are included in our prices for this service. Again, you will need to add additional prices for those items that are not included. Dismantle and reassemble prices for AC Three-Phase, AC Single-Phase and DC motors include all labor, material, overhead, and profit for the following scope of work:
Q: What is NOT included in Vaughen's National Average Prices?
Vaughen's prices for rewinds, reconditions, and dismantle-and-reassemble-only work do not include the following items:
Q: What is included in New Motor Prices?
New motor prices are provided to help you make "repair versus replace" decisions. We display a "list" price and an average "user" selling price. The list price is the industry-standard list price used by many manufacturers over the years for NEMA motors manufactured in the USA. The user price is the average price the shop would charge a customer for a new motor.
The new motor prices shown are averages and do not represent all manufacturers' prices, or prices for motors manufactured abroad and imported into the USA. However, they should provide reasonable estimating figures in most cases. Consult a manufacturer if you require a more accurate price.
Q: How do I create a motor repair quote?
Simply follow these steps:
Q: How can I price a Generator repair?
To look up generator pricing you need to convert the KW to HP. For AC Generators multiply the KW by 1.33 to determine the equivalent HP. For DC Generators multiply the KW by 1.25 to determine the equivalent HP. Once you have determined the HP, select the closest HP rating from the drop down box, and then select Generator as the Motor Type. Continue to create your quote using your normal procedures.
Q: Why doesn't a price for 2 new ball bearings - furnish & install display if the motor type is vertical?
The price is blank because of the additional charge required for high thrust bearings used in Vertical Motors. You can fill in the appropriate price or you may want to use the Vaughen's workcode - 2100 High thrust bearings - furnish & install.
Q: What if the RPM of the motor I am repairing does not appear in the drop down box?
Select the RPM that is closest to the motorï¿½s actual RPM.
Q: What if my motor type differs from possible selections?
Select the description that is closest to the motorï¿½s actual specification.
Q: What is Price Type?
This is Vaughenï¿½s method of classifying different pricing levels.
Q: If I key in my own frame size, why donï¿½t prices show up for many repair tasks?
Vaughenï¿½s repair tasks are displayed by frame size. If you enter a frame size that is not in Vaughenï¿½s database, a price will not be found.
Q: Where do I change the Region, State/Province, and City that display on the screen I use to select the workcodes I will be using?
Click the My Vaughens tab. Then select Country and City Defaults, select edit and use the drop down boxes to change your defaults. Then select Update Country and City Information.
Q: What if I want to use a workcode that is not listed?
First select the Add Additional Vaughen's Workcodes button and see if the workcode you would like to add is listed in the Select Workcode box. To select a workcode from Vaughen's list of workcodes simply click on the workcode and then select the Add to Quote button. If you would like to add more than one workcode hold down the Control key while selecting your workcodes. If the workcode you would like to add is not in the Select Workcode box select the Cancel button and select the Add Your Own Workcode button on the pricing screen. A blank row will be added to the bottom of your quote. Type in your workcode information. Be sure to select Recalc after you have added any additional workcodes.
Q: Why are there three workcodes for Reconditioning?
The workcode that is titled "Recondition - NEMA frame motor" displays a national average price by frame that we survey for each year. The workcode that is title "Recondition - ODP NEMA frame motor" displays a national average price by frame that we survey for each year and can be used if the market will not bear the "Recondition - NEMA frame motor" price. The workcode that is titled "Recondition" is based on a percentage of the rewind price.
Q: How do I get the final selling price to be the labor and material price I have worked up?
After you have updated and reviewed the information in the Labor and Material Price Calculator section, select Recalc. Then go to the Final Selling Price section and select Use L&M Price.
Q: Where can I find my saved Quotes?
You can access your saved quotes by clicking on the Saved Quotes tab or by selecting the Find Quotes button on the Motor Pricing tab class slection screen.
Q: How do I enter my customers so they display in the drop down box?
Select the Customers tab, and then after entering all of the information for the customer select the Add Customer button.
Q: How do I make changes to the information displayed for a customer?
Select the Customers tab and then select the Customer you wish to update from the drop down box. After you have entered all of your changes select the Update Customer button.
Q: How do I delete a customer?
Select the Customers tab and then select the Customer you wish to delete from the drop down box. Select the Delete Customer button.
Q: How can I customize my shop's pricing?
Click My Vaughens, Pricing and Rates Defaults, and Edit. This screen allows you to modify your shop's multipliers, markup percentages, billing rates, and cost rates. After you have made your changes select Update Subscriber Pricing Information.
Q: Can I save quotes on my computer instead of Vaughen's server?
You can save quotes on your computer as a PDF file. Select the Print Quote button and then select the Print/Save Quote as PDF button. Once the PDF displays on your screen select the Adobe Save button and specify where you wish to save the quote on your computer, then select the Save button.
Q: Where is the new Shop Labor Hour Report?
When you are on the motor pricing screen select the Print Shop Labor Hour Report button. Select how the Shop Labor Hour Report should be formatted then select either the Print Preview/Print Report button or Print/Save Report as PDF button.
Q: Can I remove the line "http://www.vaughens.com/pricing/printquote.cfm" from the bottom of the quote?
You may choose to not have this print on your quote. Select Print Quote, then go to File, Page Setup. In the footer section remove the &u. Please note this change will affect any page you print from the Internet.
Q: How can I fax a quote to a customer?
If your operating system is Windows 7 use Windows Fax and Scan to fax your quote.  If your operating system is Windows XP you can use WinFax Pro software to easily fax a quote.
Q: I would like to see the National Averages for Canada, how can I do that?
If you would like to see the Local Pricing data for Canada, simply select the Local Pricing tab. From the drop down box select a Canadian City, and then select the Display Local Prices button. If you would like to see the Canadian National Averages on the Motor Pricing tab, select the My Vaughens tab, then select the Country and City Defaults tab. Select the edit button and then update your city information to a Canadian City. After you have made your changes select the Update Country and City Defaults button then the Go Back button. The prices on the motor pricing screens will now be in Canadian dollars.
Q: Why did the billing rates that I entered in My Vaughens change?
If you change your Country default the billing rates change to the National Average for the selected country.
Q: How do I use the New Motor Price Calculator?
The new motor price calculator can now alert you any time your repair price goes over a specified percentage of a new motor. To use this option simply click the check box to be alerted when your repair price goes over your % of the new motor user price. Then enter your percentage in the appropriate box. Click on the “Save Percentage and Check Box as Default” button to save the changes as your defaults.
Q: Can I find the Canadian National Average Prices displayed on Vaughens.com in my Price Guide Book?
Yes, you can use your Price Guide Book to look up Canadian National Averages. The prices in Vaughen's Price Guide Book are in U.S. dollars, so you will need to use a multiplier with the U.S. National Average. To display the multiplier used to calculate Canadian National Averages for each motor type see the note on the bottom of the Condensed Price Lists under the Quick Motor Prices tab.
Q: Extras prices are not displaying - how do I get Extras prices to display?
If the frame of the motor you are repairing is not in our database extras prices will not display. However, you can use our new "similar frame" feature to display extras prices. The following message will be displayed if extras prices are not available for the frame entered.
No extras prices were found for the frame entered above. If you want extras prices and hours to display, select a similar frame in the box below or press 'Next Step' to continue without any extras. The similar frame will NOT be displayed on the quote.
Simply follow the directions on the screen and extras prices and hours will be displayed on the following screens.Pump Pricing Questions
Q: Where can I find the new National Average Prices for Submersible Pumps?
From the Pump Pricing tab select Condensed Price Guide for Submersible Pumps customized at your percentage then click the Next Step button.  Select the Print Condensed Price Guide button to print the price list.
To customize the price list for your shop enter your shop's percentage of the National Average for the Rewind or Recondition price and select Recalc. Enter your shop's billing rate for the Procedures and Extras price and select Recalc. Select the Print Condensed Price Guide button to print your shop's customized price list.
Q: Why are the labor hour standards for workcode 4216 (Machine New Wear Rings) different if I use the button View Vaughen's Machine Parts Pricing?
The labor hours that automatically appear on the pump pricing screen are typical hours.  The hours that appear when you use the View Vaughen's Machined Parts Pricing are specific to the type of material used.
Q: How do I use the New Pump Price Calculator?
The new pump price calculator can now alert you any time your repair price goes over a specified percentage of the replacement cost. To use this option simply click the check box to be alerted when your repair price goes over your % of the replacement cost. Then enter your percentage in the appropriate box. Click on the “Save Percentage and Check Box as Default” button to save the changes as your defaults.Login/Logout Questions
Q: If I leave the site temporarily, why canï¿½t I immediately log back in?
Vaughens.com does not automatically log you out when you leave the site. If you forget to logout before leaving, you must wait a maximum of 20 minutes before logging in again if you are not using the same computer. So be sure and logout every time you leave.
Q: Can I logout from any screen on the site?
Yes. Simply click the Logout tab or scroll to the bottom of the screen and select Logout.
Q: How do I have Internet Explorer remember my password?
With Internet Explorer open select - Tools, Internet Options, Content, AutoComplete. Then click on the box in front of user names & passwords on forms.
Q: I can not login to vaughens.com?
Your browser must be able to accept cookies from Vaughens.com. With Internet Explorer open select - Tools, Internet Options, Privacy. Select the appropriate option to accept cookies from Vaughens.com then click on apply.Email Address Questions
Q: What if my e-mail address changes?
Go to My Vaughens, click Subscriber Profile, then click Edit. After typing your new e-mail address, click Update Subscriber Information.EASA Questions
Q: What is EASA and how do I contact them?
EASA stands for Electrical Apparatus Service Association. EASA helps members enhance their performance and achieve greater levels of success through education, information and networking opportunities. EASA can be contacted at: 1331 Baur Blvd., St. Louis, MO 63132-1986, Phone: 314-993-2220, Fax: 314-993-1269, E-mail: email@example.com, Web Site: www.easa.com.WinPDQ Questions
Q: Where is the most current WinPDQ Readme file?
Click here to view the current WinPDQ Readme File
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