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FAQ: Frequently Asked Questions

Motor Pricing Questions

Q: What is included in Vaughen's National Average Rewind Prices?

The scope of work included in a rewind for each type of motor is listed below. Naturally, you will need to add additional prices for those items not included. Rewind prices include all labor, material, overhead, and profit.

AC Motors (3-Phase and Single-Phase) Stator Rewind Prices Include:

  1. Dismantle, test, strip, and clean

  2. Make and install insulation

  3. Make and insert coils

  4. Connect, dip, and bake

  5. Assemble, test, and paint
  6. A one-year warranty against defects

DC Armature Rewind Prices for Standard Shunt Wound DC Motors Include:

  1. Dismantle, test, strip, and clean

  2. Make and install insulation

  3. Make and insert coils

  4. Connect, dip, and bake

  5. Assemble, test, and paint
  6. A one-year warranty against defects

Our prices are for "complete apparatus received", deduct 15% for "armature only received". Turn and Undercut Commutator and Dynamic Balancing are not included in our rewind prices.

DC Motors Field and Interpole Rewind Prices Include:

  1. Dismantle, test, remove and strip fields or interpoles

  2. Insulate and wind, plus replace leads

  3. Connect, dip, and bake

  4. Assemble, test, and paint
  5. A one-year warranty against defects

Our prices are for rewinding shunt-wound main-fields only, if compound wound fields or series wound fields are rewound, 15% should be added to our armature rewind prices.

Rewind Prices for DC Armature plus Fields and Interpoles:

These prices include both scopes of work listed above for rewinding the armature and fields and interpoles.

Q: What is included in Vaughen's Recondition Prices?

All of the services included in our recondition pricing are listed below. Naturally, you will need to add additional prices for those items that are not included. Recondition prices for AC Three-Phase, AC Single-Phase and DC motors include all labor, material, overhead, and profit for the following scope of work:

  1. Dismantle and test

  2. Clean, dip, and bake

  3. Assemble, test, and paint

  4. A 90 day warranty on repairs only

Q: What is included in Dismantle-and-Reassemble-Only Prices?

For dismantle-and-reassemble-only the following tasks are included in our prices for this service. Again, you will need to add additional prices for those items that are not included. Dismantle and reassemble prices for AC Three-Phase, AC Single-Phase and DC motors include all labor, material, overhead, and profit for the following scope of work:

  1. Dismantle, test, and clean

  2. Assemble, test, and paint

Q: What is NOT included in Vaughen's National Average Prices?

Vaughen's prices for rewinds, reconditions, and dismantle-and-reassemble-only work do not include the following items:

  1. Prices for "extras" such as bearings, metallizing, and balancing

  2. Wound-rotor slip-ring repairs or turning

  3. Prices for replacement parts such as bearings, condensers, and switches

  4. Dynamic balancing and turning and undercutting of commutators
  5. Commutator and brushholder repairs and replacement brushes

Q: What is included in New Motor Prices?

New motor prices are provided to help you make "repair versus replace" decisions. We display a "list" price and an average "user" selling price. The list price is the industry-standard list price for NEMA motors used by many manufacturers over the years. The user price is the average price the shop would charge a customer for a new motor.

The new motor prices shown are averages and do not represent all manufacturers' prices, or metric motor prices. However, they should give reasonable estimating figures in most cases. Consult a manufacturer if you require a more accurate price.

Q: How do I create a motor repair quote?

Simply follow these steps:

  1. From the drop down box, select the class of the motor you will be repairing.  Class is Vaughen’s way of classifying motors by basic descriptions.  After you have selected the class, click the Next Step button.
  2. Select the HP, RPM, Motor Type, Price Type using the drop down boxes.  Click on the Next Step button.
  3. The standard NEMA frame will automatically fill in.  If this frame is not correct select the frame of the motor you are repairing.  First check the Select Frame drop down box.  If the frame does not appear here, then enter the frame in the Enter Frame field.  Click the Next Step button.
  4. Click on the select box in front of the workcodes you will be performing.  Click on the Next Step button.
  5. On the pricing screen, review the Vaughen’s and Shop Price Lookup section.  Make any necessary changes to the workcode descriptions, quantities, or shop’s prices.  If you need to enter another workcode that is in Vaughen’s database, use the Add Additional Vaughen's Workcodes button.  If you would like to add a workcode that is not in Vaughen’s database, use the Add Your Own Workcode button.  Be sure to hit the Recalc button if you make any changes.  Note: Only fields in white can be changed.
  6. On the pricing screen, review the Labor and Material Price Calculator section.  Make any necessary changes to the hours, or labor information.  Enter your material cost and material price.  Be sure to hit the Recalc button if you make any changes.  Note: Only fields in white can be changed.
  7. On the pricing screen, review the New Motor Price Calculator section.
  8. On the pricing screen, review the Final Selling Price section.  Click the Use Shop’s Price button or Use L&M Price button, depending on which price you wish to use.  Be sure to hit the Recalc button if you make any changes.
  9. Select the Edit Customer Info button to enter information for your customer.  After you have entered all the necessary information, click on the Update Customer Info button.  Then Click on the Return to Quote button.  Note: Customer information is not saved.
  10. Now you are ready to print or email your quote.  Simply click on the appropriate button.

Q: What if the RPM of the motor I am repairing does not appear in the drop down box?

Select the RPM that is closest to the motor’s actual RPM.

Q: What if my motor type differs from possible selections?

Select the description that is closest to the motor’s actual specification.

Q: What is Price Type?

This is Vaughen’s method of classifying different pricing levels.

Q: If I key in my own frame size, why don’t prices show up for many repair tasks?

Vaughen’s repair tasks are displayed by frame size.  If you enter a frame size that is not in Vaughen’s database, a price will not be found.

Q: Where do I change the Region, State/Province, and City that display on the screen I use to select the workcodes I will be using?

Click the My Vaughens tab.  Then select Country and City Defaults, select edit and use the drop down boxes to change your defaults.  Then select Update Country and City Information.

Q: What if I want to use a workcode that is not listed?

First select the Add Additional Vaughen's Workcodes button and see if the workcode you would like to add is listed in the Select Workcode box.  To select a workcode from Vaughen's list of workcodes simply click on the workcode and then select the Add to Quote button.  If you would like to add more than one workcode hold down the Control key while selecting your workcodes.  If the workcode you would like to add is not in the Select Workcode box select the Cancel button and select the Add Your Own Workcode button on the pricing screen.  A blank row will be added to the bottom of your quote.  Type in your workcode information.  Be sure to select Recalc after you have added any additional workcodes.

Q: Why are there two workcodes for Reconditioning?

The workcode that is titled "Recondition - NEMA frame motors" displays a national average price by frame that we survey for each year.  This price is the national average from the survey.  The workcode that is titled "Recondition" is based on 33% of the rewind price.

Q: How do I get the final selling price to be the labor and material price I have worked up?

After you have entered your hours, billing rate, and material price, select Recalc.  Then go to the Final Selling Price section and select L&M price.

Q: A customer that I entered previously is no longer appearing in the customer info.  Why is this?

Vaughens.com does not store every customer that you enter.  It will save information for one customer.  Our WinPDQ software does store all of your customer information.

Q: How can I customize my shop's pricing?

Click My Vaughens, Pricing and Rates Defaults, and Edit.  This screen allows you to modify your shop's multipliers, material percentage, and billing rates.  After you have made your changes select Update Subscriber Pricing Information.

Q: Is it possible to save copies of quotes I have created?

You can save quotes created on Vaughens.com by copying the quote into Microsoft® Word or Excel.  To copy the quote: select print preview, select edit/select all, then select copy.  Open the program you would like to use to save the quote and paste your quote.  You may also e-mail the quote to your desktop to save it.

Q: Can I remove the line "http://www.vaughens.com/pricing/printquote.cfm" from the bottom of the quote?

You may choose to not have this print on your quote.  Select Print Quote, then go to File, Page Setup.  In the footer section remove the &u.  Please note this change will affect any page you print from the Internet.

Q: How can I fax a quote to a customer?

If you have WinFax Pro software it is very easy to fax a quote.  After you have completed your quote select Print Quote.  With the quote displayed on your screen go to File, Print, from the printer name drop down box select WinFax, select OK.  When WinFax Pro comes up just enter the information on the screen and select Send.

Q: I would like to see the National Averages for Canada, how can I do that?

If you would like to see the Local Pricing data for Canada, simply select the Local Pricing tab.  From the drop down box select a Canadian City, and then select the Display Local Prices button.  If you would like to see the Canadian National Averages on the Motor Pricing tab, select the My Vaughens tab, then select the Country and City Defaults tab.  Select the edit button and then update your city information to a Canadian City.  After you have made your changes select the Update Country and City Defaults button then the Go Back button.  The prices on the motor pricing screens will now be in Canadian dollars.

Q: Why did the billing rates that I entered in My Vaughens change?

If you change your Country default the billing rates change to the National Average for the selected country.

Q: How do I use the New Motor Price Calculator?

The new motor price calculator can now alert you any time your repair price goes over a specified percentage of a new motor.  To use this option simply click the check box to be alerted when your repair price goes over your % of the new motor user price.  Then enter your percentage in the appropriate box.   Click on the “Save Percentage and Check Box as Default” button to save the changes as your defaults.

Pump Pricing Questions

Q: Why are the labor hour standards for workcode 4216 (Machine New Wear Rings) different if I use the button View Vaughen's Machine Parts Pricing?

The labor hours that automatically appear on the pump pricing screen are typical hours.  The hours that appear when you use the View Vaughen's Machined Parts Pricing are specific to the type of material used.

Q: How do I use the New Pump Price Calculator?

The new pump price calculator can now alert you any time your repair price goes over a specified percentage of the replacement cost.  To use this option simply click the check box to be alerted when your repair price goes over your % of the replacement cost.  Then enter your percentage in the appropriate box.   Click on the “Save Percentage and Check Box as Default” button to save the changes as your defaults.

Login/Logout Questions

Q: If I leave the site temporarily, why can’t I immediately log back in?

Vaughens.com does not automatically log you out when you leave the site.  If you forget to logout before leaving, you must wait a maximum of 20 minutes before logging in again if you are not using the same computer.  So be sure and logout every time you leave.

Q: Can I logout from any screen on the site?

Yes.  Simply click the Logout tab or scroll to the bottom of the screen and select Logout.

Q: How do I have Internet Explorer remember my password?

With Internet Explorer open select - Tools, Internet Options, Content, AutoComplete.  Then click on the box in front of user names & passwords on forms.

Q: I can not login to vaughens.com?

Your browser must be able to accept cookies from Vaughens.com.  With Internet Explorer open select - Tools, Internet Options, Privacy.  Select the appropriate option to accept cookies from Vaughens.com then click on apply.

Email Address Questions

Q: What if my e-mail address changes?

Go to My Vaughens, click Subscriber Profile, then click Edit.  After typing your new e-mail address, click Update Subscriber Information.

EASA Questions

Q: What is EASA and how do I contact them?

EASA stands for Electrical Apparatus Service Association.  EASA helps members enhance their performance and achieve greater levels of success through education, information and networking opportunities.  EASA can be contacted at: 1331 Baur Blvd., St. Louis, MO 63132-1986,  Phone: 314-993-2220,  Fax: 314-993-1269,  E-mail: easinfo@easa.com,  Web Site: www.easa.com.

Q: What do the equipment conditions mean?

New:
The Seller warrants that the apparatus is new and subject to the manufacturers' warranty.
Copyright © 2001 by Electrical Apparatus Service Association, Inc. (EASA).  Reproduced with permission.

New Apparatus Not Warranted by Manufacturer:
The Seller warrants that the apparatus has never been in service.  Such warranty will extend for a period of one year from date of shipment, during which time the apparatus will operate satisfactorily, with competent supervision, under rated load, original nameplate data, usage, and conditions.
Copyright © 2001 by Electrical Apparatus Service Association, Inc. (EASA).  Reproduced with permission.

Remanufactured:
The Seller warrants that the apparatus has been completely rewound and rebuilt to EASA standards and tolerances.  Warranty will extend for a period of one year from date of shipment, during which time the apparatus will operate satisfactorily, with competent supervision, under rated load, original nameplate data, usage and conditions.
Copyright © 2001 by Electrical Apparatus Service Association, Inc. (EASA).  Reproduced with permission.

Reconditioned:
The Seller warrants that the apparatus is complete, has been dismantled, inspected, parts cleaned, lubricated, windings dried and treated, assembled, tested and painted.  Warranty will extend for a period of ninety days from date of shipment, during which time the apparatus will operate satisfactorily, with competent supervision, under rated load, original nameplate data, usage and conditions.
Copyright © 2001 by Electrical Apparatus Service Association, Inc. (EASA).  Reproduced with permission.

Used, Not Reconditioned or Disassembled - Electrical:
The Seller warrants that the apparatus operates and complies with the stamped nameplate ratings at not less than one meg to ground (earth).
Copyright © 2001 by Electrical Apparatus Service Association, Inc. (EASA).  Reproduced with permission.

Used, Not Reconditioned or Disassembled - Mechanical:
This apparatus shall contain all necessary parts to ensure its operation and has no visual broken parts.
Copyright © 2001 by Electrical Apparatus Service Association, Inc. (EASA).  Reproduced with permission.

As Is:
The Seller offers no warranty of condition, whatsoever, as agreed by the buyer and Seller.
Copyright © 2001 by Electrical Apparatus Service Association, Inc. (EASA).  Reproduced with permission.


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